Technical Marketing Engineer

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Primary responsibilities for this role are to provide post-sales support and to develop the support strategy for new products....

Overview: Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. Responsibilities: Primary responsibilities for this role are to provide post-sales support and to develop the support strategy for new products.
  • Uses in-depth technical or scientific knowledge and product expertise to resolve product support escalations. May interact directly with customers or provide deep support internally to Field Service Engineers, Remote Engineers, or customer call center personnel.
  • For new products ensures support plan, repair levels, and production support plans are developed and implemented. Additionally may -
  • Provide technical product and measurement consulting on presales opportunities.
  • May interact with marketing, sales, technical support, QA, manufacturing, product development, etc. as well as external customers to ensure that products have necessary features, cost parameters, supportability goals, reliability targets and release schedules.
  • May be responsible for writing product/process user documentation
  • May develop and deliver technical training to the Keysight technical support teams, such as field service and remote service engineers
  • Reduces broad concepts, business strategies into structured projects
  • Leads the design/ delivery of new support strategies/ processes; is the key technical contributor
  • Solves complex, high impact technical support program/ process design/ development problems
Qualifications: Bachelors or Masters Degree or University Degree or equivalent. Typically 8+ years relevant experience for entry to this level. Post-graduate and/or certification/ license may be required. Requires specialized depth and/or breadth of expertise in job. Not a natural progression from Advanced/Senior level.
Careers Privacy Statement

***Keysight is an Equal Opportunity Employer.***

Information :

  • Company : Keysight Technologies, Inc.
  • Position : Technical Marketing Engineer
  • Location : Remote in Singapore 768923
  • Country : SG

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Post Date : 24-04-2024