Customer Service Associate

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

About the position:

The Customer Service Specialist is primarily responsible for the liaising with DSV’s customers and coordinating with the operation team, identifying customers issues and challenges, feeding these information’s to the operation team and assisting them in achieving the service level as well as shipping documentation required.

• Support day to day operations and fulfillments requirements within the stipulated time frame set with the clients with the Customer Service Assistants.
• Support ad-hoc request from customers and provide customer support when necessary.
• Ensure daily, monthly reports are updated and provided to the client on a timely basis.
• Ensure Exceptional Reports are updated.
• Collaborate with other departments to ensure smooth phasing in of client’s operations, delivery of consistent and quality services.
• Act as a conduit to customers and local operations team to ensure all requirements and data integrity are met.
• Additional functions mandated by Management.
• To assist direct superior with any special projects assigned and provide backup to other CS team when necessary
• Making sure that workplace safety rules & DSV Policy are being followed
• Ensure all customers standard operating procedures are followed and updated

To be successful in this role you will require the following:

• GCE ‘O’ Level with minimum 2 years relevant experience
• Demonstrated warehousing and customer service experience
• Excellent written and oral communications skills
• Strong problem-solving ability
• On-job training will be provided
• Meticulous, able to work independently and a team player
• Able to follow, perform and maintain a good and positive performance in both housekeeping and safety related task assign by the management