Contact Centre Agent - Part Time (Emirati)
Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Mediclinic Corporate Office Abu Dhabi with the position of Contact Centre Agent - Part Time (Emirati) which was opened this.
If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Contact Centre Agent - Part Time (Emirati) below matches your qualifications.
MAIN PURPOSE OF JOB
Clearly communicate with and provide assistance to patients through multiple channels of communication including telephone, email, social media and the internet, in a manner that actively promotes patient satisfaction.
KEY RESPONSIBILITY AREAS- Attend to all incoming telephone calls promptly, efficiently and in a professional manner.
- Schedule appointments according to set procedures and policies.
- Document all interactions and activities relevant to the call and use appropriate Wrap‑up code.
- Conduct all outbound calls in an efficient, effective and professional manner.
- Transfer calls correctly to the appropriate staff and/or extensions as needed and required.
- Inform and provide information regarding MCME hospitals and clinics, departments, physicians, directions and available services.
- Document all complaints and report all incidents to the Contact Centre Supervisor in a timely manner to ensure continuous improvement of own services as well as the services of the contact centre.
- High School Diploma or equivalent (Grade 12).
- A relevant Bachelor’s degree will be an advantage.
- At least 1 year Contact / Call Centre experience in a customer service operations environment.
- Relevant experience in a hospitality or healthcare environment will be an advantage.
- Basic Arabic language skills.
- Client service and related management principles.
- Demonstrate computer skills (MS Office, Outlook, Avaya Aura, Trakcare, Avaya / Cisco phones).
- Demonstrate the ability to work accurately and quickly.
- Effective communication.
- Medical terminology.
- Verbal and written communication skills in English.
- Demonstrate confidentiality and handle sensitive information appropriately.
How to Submit an Application:
After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Contact Centre Agent - Part Time (Emirati) job info - Mediclinic Corporate Office Abu Dhabi Abu Dhabi above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Contact Centre Agent - Part Time (Emirati) job info - Mediclinic Corporate Office Abu Dhabi Abu Dhabi in 2025-10-28 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via form this bottom.
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