Senior Product Specialist

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the OneSpan with the position of Senior Product Specialist which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Senior Product Specialist below matches your qualifications.

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.

This position is open to candidates who reside in Belgium, as this is a hybrid role.

At OneSpan, we are looking for a Senior Product Specialist to join our team in Belgium. We are fully committed to our customers' success. Our knowledgeable and highly responsive services and support team's mission is to ensure timely implementation and problem resolution in the most courteous manner.

Responsibilities

• Deliver World class customer support in a knowledgeable, courteous and responsive way
• Investigate and diagnose tickets to obtain resolution as quickly as possible
• Provide specialized investigation and diagnosis of all tickets
• Verify resolution with customers and resolve assigned tickets
• Document troubleshooting steps and resolution details
• Escalate Major Incidents to the Incident Manager
• Proactively escalate tickets at risk of breaching Service Level Agreement/Operational Level Agreement to the Incident Manager
• Escalate & prioritize unresolved Incidents to 3rd line
• Become the Subject Matter Expert (SME) for assigned product(s)/services
• Pro-actively search for and develop plans to build up and maintain relevant knowledge for associated product(s)/services
• Create and submit 1st line troubleshooting guide
• Create and submit knowledge articles
• Share knowledge for assigned product(s)/services within Global Customer Support team and other OneSpan teams
• Ensures compliance to global operational standards, procedures and best practices.
• Product Focus
• Always ensures protection of customer systems and information
• Position could include shift work and/or on-call duties

Requirements

• Bachelors' degree in Computer Science or equivalent
• 5+ years' experience in a Customer/Technical environment
• Strong communication skills (written/spoken)
• Well-organized with attention to detail
• Good customer-approach/very customer-centric
• Team player
• Mobile development skills (Android, iOS, Kotlin, Swift)
• Webservices (REST, SOAP)
• The more of the following, the better:
  • Development skills (JAVA, C#, Python)
  • Operating Systems (Linux, Mac OS X, Windows Server…)
  • Databases (Oracle, MariaDB, MS SQL, …)

Nice-to-haves

• ITIL-Foundation
• Languages other than English
• Knowledge of (XML, HTML, JSON, CSS, XSLT, Git …)
• Networking Knowledge

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How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Senior Product Specialist job info - OneSpan Brussels above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Senior Product Specialist job info - OneSpan Brussels in 2025-06-05 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via form this bottom.