Customer Experience Consultant

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the TELUS Digital with the position of Customer Experience Consultant which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Experience Consultant below matches your qualifications.

Description And RequirementsAbout the roleAs a Customer Experience Consultant, you will have the unique opportunity to work daily with our valued customers, including photographers and agents, as well as collaborate closely with internal employees. Your dedication to providing exceptional education, troubleshooting support, and maintaining a high level of professionalism and customer service will be crucial to our success

We strive to deliver flawless customer experiences and offer world-class products. You'll be a product and process expert; you will play a pivotal role in supporting new product launches and staying ahead of industry events to understand how these changes might impact our customers. Your ability to respond promptly to all customers within assigned service levels and take ownership of resolving customer issues will be key to our continued success.

*Responsibilities*

• Provide exceptional customer service and support to photographers and agents
• Master products and processes
• Support & understand new product launches
• Stay on top of industry events and changes
• Respond to customers within assigned service levels
• Take ownership of resolving technical customer issues
• Meet defined goals and activity metrics using the CX CRM
• Communicate openly with customers and teammates, both internal and external
• Adapt quickly to changes in a fast-paced environment and be a leader of change

*Requirements*

• Fluent English speaker with excellent written and verbal communication skills
• 2+ years of customer support experience, with 6 months in technical support preferred
• Passionate about customer satisfaction and seeing it as vital to organizational success
• Consistent track record of identifying case trends and resolving issues
• Experience with CRM systems
• Comfortable in a fast-paced, quick-changing environment
• Broad knowledge of online software and relevant technologies
• Reliable and fast internet connection
• Experience using multiple channels for delivering customer support
• Ability to work effectively with customers of varying technical proficiency
• Quick learner and adaptable to industry and company changes
• Attention to detail for documentation required per policy
• Resourceful at troubleshooting technical issues
• Willingness to guide and educate team members and customers
• Ability to provide workarounds for different products and report bugs
• Initiative to self-train and stay up to date with new products and fixes
• Flexible schedule, including weekend availability

Additional Job DescriptionSupport customers by providing top-tier education, troubleshooting, and service.

Language ReferenceEnglish

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Experience Consultant job info - TELUS Digital Guatemala above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Experience Consultant job info - TELUS Digital Guatemala in 2025-10-26 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via form this bottom.