Content Strategist
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✨Content Strategist & Writer – 12-Month Contract (Remote, Ireland)
Location:Remote (Ireland only)
Contract Type:12-Month Contract
Team:Customer Experience & Support Content
One of the world’s fastest-growing communication platforms is looking for aproactive, detail-oriented Content Strategist & Writerto help support and improve the experience of over abillion users globally.
If you’re passionate about clear, effective content, solving problems, and using AI to improve user support, this could be the perfect opportunity for you.
?What You’ll Do
- Write, edit, test, and improve Help Center articles and support content in line with content strategy.
- Create and optimize content to supportLarge Language Models (LLMs)for customer support.
- Apply and champion content standards and best practices.
- Use data to drive content decisions and improve the user support experience.
- Manage multiple projects simultaneously while meeting tight, frequently changing deadlines.
- Test new product features and translate technical knowledge into accessible, structured documentation.
- Work closely with product and operations teams to develop clear, helpful, and empathetic support messaging.
✅Minimum Qualifications
- Bachelor’s degree in English, Communications, or a related field.
- 5+ years of experience intechnical writingorcontent strategy.
- 6+ months of experience writing and optimizing content forLLMs.
- Proven ability to manage large, complex content sets around sensitive topics.
- Demonstrated success writing online help and customer support content formobile appsordigital platforms.
- Experience withContent Management Systems (CMS).
- Familiarity withproject management tools(e.g., JIRA, Trello, Asana).
?Preferred Qualifications
- Strong project management skills with experience navigating ambiguity and shifting priorities.
- Comfortable working withdata, editingXML, and usingAI tools.
- Experience creating LLM-ready content to support scalable, AI-powered customer service.
? Why Join?
You'll join a high-impact, fast-paced team shaping the future of digital communication support. Bring your startup mindset, content expertise, and passion for user experience — and help create tools used bymillions of people worldwide.
This is a fully remote position available to candidates based in Ireland.
Ready to apply? We’d love to hear from you.
How to Submit an Application:
After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Content Strategist job info - Russell Tobin Ireland (Remote) above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Content Strategist job info - Russell Tobin Ireland (Remote) in 2025-09-23 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via form this bottom.
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