Orange - Technical Back Office Manager

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Orange with the position of Orange - Technical Back Office Manager which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Orange - Technical Back Office Manager below matches your qualifications.

Orange Luxembourg is looking for a dynamic colleague to join our teams as a Technical Back Office Manager (M/F) on a permanent contract. Perhaps your talents are exactly what we are looking for!

Main Mission

The Technical Back Office Manager is responsible for managing a team of IT professionals, on site and remotely, with a strong on-site presence, ensuring high-quality service delivery to external customers. This role involves organizing, steering, and continuously improving the Back Office domain and Operational Services, while driving performance and fostering a culture of accountability.

Key responsabilities

• Lead, motivate, and coach a diverse team of IT professionals, ensuring effective 24/7 support in resolving customer issues
• Optimize the Back Office domains by implementing and enhancing a sourcing model (e.g., Nearshore extended teams abroad)
• Develop and upskill team members to align with evolving customer expectations
• Take ownership of major incident management (P0/P1), coordinating crisis resolution for both B2C and B2B customers
• Deliver accurate and timely weekly/monthly operational and management dashboards for the Executive Committee
• Maintain regular communication with Business departments regarding incident status, workarounds, resolution timelines, and proposed solutions
• Ensure compliance with security and regulatory frameworks (ISO 27001, DORA, NIS2, and others) by documenting processes and actions in line with standard recommendations
• Participate in and organize on-call duties to ensure operational continuity and crisis responsiveness

Tools & systems

• Comarch (preferred)
• IT Service Management tools (ITSM)
• Dashboarding and reporting tools (e.g., Power BI, Tableau, Excel)
  
  

Profile sought

• Proven experience in the telecommunications sector, managing technical back-office or IT operations teams in a multinational environment
• Strong leadership and coaching skills, with the ability to drive motivation and performance
• Solid expertise in Telecom incident and crisis management or IT or related industries
• Excellent communication and senior stakeholder management skills (both technical teams and business leaders)
• Ability to provide concise decision-making information and confidently manage potential crises with executive stakeholders
• Willingness to perform on-call duties (requirement) as part of operational responsibilities
• Fluent in French and English

Discover Our Offer

Orange is a bold challenger in the Luxembourg telecommunications market

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Orange - Technical Back Office Manager job info - Orange Luxembourg above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Orange - Technical Back Office Manager job info - Orange Luxembourg in 2025-10-16 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via form this bottom.