Sr. Representative, Real Time Management (WFM-Call Center)

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Concentrix with the position of Sr. Representative, Real Time Management (WFM-Call Center) which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Sr. Representative, Real Time Management (WFM-Call Center) below matches your qualifications.

The Sr. Representative, Real Time Management (WFM) is responsible for managing the intraday performance of one program or line of business within a Call Center environment. This position will utilize monitoring systems to ensure appropriate staffing levels and agent availability to meet client expectations and Concentrix scheduling standards.

Responsibilities

• Distributes accurate and timely agent schedules
• Inputs intraday corrections and exceptions into systems for agent time off and absences
• Monitors inbound volume for unusual activity to ensure staffing needs are met
• Recognize abnormal scheduling issues and escalate as necessary
• Initiates and coordinates trouble tickets and escalate issues as required
• Prepares standard and ad hoc reports for agent availability effectiveness
• Monitors and resolves agent availability concerns via face-to-face communications, phones, and messaging applications with agent(s) and command center

Candidate Profile

• Advanced Excel knowledge
• Visual Basic Knowledge (Macros) (Desirable)
• Previous experience in related fields is a must.
• Ability to multi-task and meet timelines on deliverables
• Effective communication skills, both written and verbal in English
• Detail oriented
• Results oriented
• Quick learner and self-started

Additional information

• On site position (Insurgentes Sur 700)
• Night shift
• Days off: Friday-Saturday and/or Sunday-Monday

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Sr. Representative, Real Time Management (WFM-Call Center) job info - Concentrix México above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Sr. Representative, Real Time Management (WFM-Call Center) job info - Concentrix México in 2025-10-27 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via form this bottom.